Contact

One address, read by a person. We aim to reply within 48 hours.

Anything at all

Questions, bug reports, ideas, press, or a problem with your account.

Reporting abuse or harassment

The fastest route is the report button inside the chat itself — it attaches the conversation, so a moderator can see what happened without you having to describe it. Reported conversations are kept while they are reviewed.

If you cannot reach the button, email us and say what happened and roughly when.

Your data

To ask what we hold, or to have it deleted, email the same address from the account you used. What we keep and for how long is set out in the privacy policy.

If you need help now

We are not a crisis service and nobody here is watching this inbox at 3am. If you are struggling, please talk to someone who can help tonight — in the UK, Samaritans on 116 123, free, any hour. In the US, 988. Elsewhere, findahelpline.com lists a service wherever you are. If you are in immediate danger, call your local emergency number.